The role of organizational trust in enhancing the behavior of organizational citizenship An analytical diagnostic study of the views of a sample of workers in the Directorate of Kirkuk Municipality

Abstract

This  study  deals  with  an important  subject  that  becomes  in  the  recent time as  (a rare currency) , which  is Organizational   confidence as  an  independent  variable, and  its  relation  with  the  behavior of organizational citizenship as a dependent  variable ,which is carried out at Kirkuk municipality directorate, using  questionnaire  as amain tool  of  collecting  information,  more over  the personal interview , using   a group  of  statistical  methods, the  study  concluded  a general  result  that  is  (there  is  a strong  relationship between the variables of  organizational confidence, and behavior of organizational  citizenship  at  Kirkuk  municipality  directorate), the  study  has  also a group of conclusions, put suggestions among them,(Considering the Organizational  Confidence as one of basic principles as the message of the Organization ,and  increasing  the  taking  care  of  directorate  Conducting  Organizational   Citizenship  through  Creating  the  Suitable  climate, Spreading  the  Culture of  Organizational  citizenship  to  create  liable  responsibility  and high level   performance ).